Having a hard time on finding a qualified auto repair shop? Here are helpful tips for choosing between a great auto body shop and a just a less than qualified auto body shop.
According to an article at siouxcityjournal.com, “What to Pay Attention to When Choosing an Auto Body Shop”
“It’s not uncommon for estimates from different body shops to vary wildly. One shop might give you an estimate for $500 while another wants $2,000 for the work. What’s the difference? And when is it OK to choose the cheaper shop?
John Mallette, owner of Burke Auto Body & Paint, in Long Beach, California, knows better than most people how to choose a reliable shop. Mallette started working on cars when he was 12 years old and has been in the body shop business for 24 years. Here are some of his tips for choosing the right shop to work on your car — particularly when you’re the one paying the bills.
1) Pay Attention to Word-of-Mouth
Any business can advertise, but you’ll do better with a shop that friends, family or acquaintances recommend. It’s a business that has proven it can satisfy customers. And it might not be the biggest or best-known shop in your area.
Mallette went to a shop years ago on such recommendations and found that the owner was a “real stand-up guy…. He doesn’t advertise on the Internet; it’s a family-owned shop,” Mallette says. “But, golly, if you take your car there, you’ll get a fair price.”
In some cases, you might get a recommendation for a small shop where the owner works on the cars himself. “That’s how I like doing business,” Mallette says. “To me it seems so much more personal and then you can understand what’s really going on with your car.”
2) Consider the Operation’s Location and Overhead
“Where you get screwed in our business is labor hours,” Mallette explains. His shop charges $40 per hour for labor. But in ritzy parts of West Los Angeles, the per-hour labor charge is $60-$65. In wealthy Newport Beach, California, Mallette has heard of $90-per-hour labor charges.
Large body shops with a lot of front-office workers probably have to charge higher rates to pay their staff. While service delivered by front-desk folks, managers and foremen gives some people a feeling of confidence in the business, it can result in estimates that are padded with non-essential work. When they’re charging more labor hours at a higher rate, your bill can add up quickly.” To read the entire article click here.