Do you understand why an insurance company may try to steer clients to a preferred auto body shop? Understand that you have the control on which auto body shop you choose for repairs.
According to an article at edmunds.com, “Recently get into an Auto Collision?”
“Don’t Get Pushed to “Preferred” Auto Body Shops
“When an insurance company is paying for repairs, Neal says it often tries to steer clients to its “preferred” list of body shops. Insurance companies control these collision repair facilities by promising them steady work in exchange for corner-cutting, according to the insiders we interviewed. This control may encourage some body shops to “back charge,” or build in extra costs to cover areas not covered by the insurance company. If a shop begins doing this, Neal says, “It’s a slippery slope, and when you get on that path it’s hard to get off.”
Andy says that most state laws allow consumers to choose their auto body shops, even when an insurance company is paying for the repair. But insurance adjusters will still coerce clients toward the “preferred” shops using a variety of tactics to discourage them from going elsewhere, the insiders say. For example, the adjuster might say if you go to a shop that’s not preferred, some costs won’t be covered, or the non-preferred shop won’t guarantee the work, while the preferred shop will.
In many cases, Andy has seen consumers pay out-of-pocket for repairs that the insurers said they won’t cover. Then, when the consumer files a complaint with a state’s department of insurance, the insurer is forced to pay for the repair. “Some insurance companies will put the onus on the customer to prove that they will pay for it themselves before they will agree to indemnify them for it,” he says.”
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